You can use multiple devices with PingID. Before using it for the first time, you must activate PingID on your device. PingID helps you confirm your identity via a mobile device when accessing critical applications. For activation use MyPKI tool.Įrror may arise from the drivers of the smart card reader or other hardware related issues. If the problem persists, request a new card using FIONA tool.Ĭard content cannot be recognized by card reader or card is not activated. Try to login with your card on another computer to rule out problems with your card reader. Make sure your card is inserted correctly. The card is not recognized in the card reader If the problem persists, request a new card using FIONA tool. If reading takes too long try to login with your card on another computer to rule out problems with your card reader. If the issue arises repeatedly it is recommended to replace the card using FIONA tool. Rebooting your computer might help as well. Install the "PKI Basic Client" from the "Software Center".įor non-Standard (IT managed) client PCs as well as macOS and Linux workstations please order the PKI Basic Client installation package.Ĭlean the chip and insertcard again. If authentication does not work, please contact the Helpdesk How to resolve Smart Card authentication issu This will speed up the ticket resolution. Screen shot of the issue / error message, if possible.Exact step by step description to reproduce the issue.Your browser type (Chrome, FireFox, IE, Edge) and its version.Your client version (Windows, Linux, macOC etc).To speed up the ticket resolution please provide information regarding: In case of issues you can always create a support ticket. If you can log in to any other application (in this case please approach the application owner to grant you access permissions)īelow you can find the information about possible issues with different login methods and the tips to resolve them.If you can log in using any other login method.If you can log in into your Windows PC by credentials.The latter is an indicator that the on-boarding process is completed (it takes up to 5 days) and you should be able to log in If your user is already created in SCD and has an email address.
Please read following chapters to identify the root cause of the issue. Sometimes the issue caused by the wrongly configured client or poor internet connection. Sometimes on-boarding processes may take some few days causing issues during the first login.
Mainly the tickets are caused by issues not related to the functionality of the service. MyID support receives hundreds of tickets every day.
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